Cobalt provides you with the most valuable information to improve your incident response processes. It’s easy to track your team’s performance over time and monitor your environment.
Getting The Most Of Your Reports
One of the most valuable feature Cobalt has to offer is the traceability of actions. Knowing exactly what happened during an incident can give you a better idea of how to prevent your organization from another similar issue, and where you might want to focus your efforts to improve your activities.
Improve your response
If your organization experienced an incident, you’ll be able to gather all details on the causes of the problem to analyze the process.
Cobalt provides a detailed report for each incident, patrol, and channel created in the platform. It brings together everything that has been said and taken place during an event, directly on your Cobalt account – including the time and location of events, responders’ information, the sequence of actions, and messages sent.
Our incident, patrol, and messaging reports will help you learn more about the behavior of your team during incidents. In the incident reporting section, you’ll find out who took action, when they did it, and for how long. In the patrol reporting section, you can find out who did the patrol, when, and where they went.
Get inspired by your team
No matter how much you planned for an incident, your team might be confronted to unforeseeable events that require complex decision-making. Try understanding those decisions by reading the messages exchanged in the channel section, and learn from them.
For example, if you see that the majority of the communications within the channel were focusing on understanding the context, then you might want to reassess the questionnaire to be prompted at the launch of the event to save time.
Organize your day-to-day operations
Reporting is an easy way to organize your day-to-day operations, such as an accidental data file loss, equipment malfunction or printer failure. Accessing the reporting section, you can calculate the exact time-out delay, and think about solutions to improve your response process forward.
Related resources
To respond to an incident, you need to have a clear idea of the situation. Cobalt lets you dig a little deeper to gather details before, during, and after the incident.
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