Among the obstacles a business has to face is staff retention. Not only it affects your operations, but it can also impact your incident response strategy.
Cobalt makes it easy to change your playbooks during staff turnovers. With Cobalt’s team roles, you can assign tasks to specific roles, instead of individuals.
When designing your playbook, examine each action that must be taken by each responder, in order to come up with a name for each role played. Here are some examples: chief / captain, group leaders, security staff, computer security staff, technical staff, platform specialists, supervisors, legal experts, communication and PR staff, incident response team, etc.
Once you’ve identified those roles, you’ll be able to assign these among your team by creating a new team in your strategy. You’ll then be able to reassign team roles to new employees if your staff doesn’t remain the same.
When it’s time to take command and control of the incident, you may or may not be able to reach and mobilize each member of your team. Whether it’s because the incident is occurring out of the regular business hours, or because one team member is on vacation, you may have to deal with the incident without some team members.
Take advantage of team roles to prevent your organization from a limited-staff crisis. Cobalt allows you to assign more than one individual to a specific team role, so you can reach and mobilize more people when an incident occurs.
Learn how to design effective playbooks by reading those highlights.
The pressure to come up with an effective incident response strategy can be onerous. Make sure you choose the right strategy by following those easy steps.
To respond to an incident, you need to have a clear idea of the context. Cobalt lets you dig a little deeper to gather details before, during, and after the incident.
See how Cobalt Reporting can help you prevent your organization from issues and improve your activities.