The Basics of Cobalt

The Dashboard gives you a birds-eye view over your operations. Widgets will provide you with greater insight into your company’s incident response procedures.

Is there a widget you’d like to see? Send us an email at [email protected].

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Documents contain all critical information. You'll find your continuity plans, protocols, security policies, and other documents.

Documents is also the place where you can manage access to critical information. You'll be able to upload, edit, share, and store all your documents.

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Notifications enable you to create and send message notifications to your stakeholders to inform them about events. It also gives you a view over your sent notifications with up-to-date delivery status, acknowledgments and SMS answers.

Send:

Create and Send mass notifications on-the-go.

Status:

Follow the response status of the notifications you sent.

Templates:

Create and Send mass notifications with pre-made templates.

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Strategies help you plan for incidents. It enables you to create and manage all your incident response processes using workflows. Building and planning these response scenarios is easy and intuitive.

Strategy details:

Help your team understand incidents by providing them all the details (name, description, launch, linked notifications, sharing).

Launch Questionnaire:

Make sure that you get as many details as possible to speed up the process by asking responders to fill in a questionnaire at the launch of the alert.

Team:

Assign team members to your strategy.

Flow:

Create your strategies and make sure that everyone will be reacting accordingly. Use workflows to dispatch tasks within responders. 

There are 5 types of tasks: Instruction, Confirmation, Action, Input, Launch. 

Instruction:

Give information to your employees, without expecting any feedback.

Confirmation:

Get specific information about the event, by asking the responder a question that can be answered by “Yes" or “No".

Action:

Follow the progression of the required actions from responders. The responder can return a status throughout the evolution of the task (Started, Paused, Continued, Done).

Input:

Get detailed information about the event. The responder can send information using a free text field.

Launch:

Launch an incident resolution workflow in parallel with the current event.

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The Command Center gives you an overview of the current situation. It will provide you with detailed information about ongoing incidents (alerts, responders ID, event location, incident progression, acknowledgment and more).

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My Actions help you respond to incidents as they unfold. This is where you'll be able to alert the Command Center of any problem, and see all the actions that you need to accomplish, in real time.

Respond:

See all the tasks you need to accomplish to solve the incident.

Alert:

Trigger an alert to inform your organization about an issue that needs to be solved quickly.

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Tracking has a convenient interface with an easy to follow waypoint map that helps you proceed your patrols. 

Live:

Ensure the security of your agents while they're on patrol, using accurate GPS tracking. 

History:

Cobalt's convenient reports show you detailed routes and deviations from your planned paths.

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Reporting gives you all the details about the incidents, patrols and messages that have been launched in Cobalt. 

Events:

Reports on events show you in-depth information about each alert triggered (location of the event, tasks execution, and more). 

Patrols:

Reports on patrols give you detailed information about each executed patrol (agents, paths, medias, and more). 

Channels:

Reports on channel regroup all the messages on each channel created. (You'll also find the channels created for specific incidents in the events section, and the channels created for specific patrols in the patrols section).

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Messaging brings all responders together, into one single place. It helps you share live information and insights about events. 

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Set up your account and get ready to take your incident response processes to the next level.

General

Users & Access:

Give access to your users.

*A user is different than a contact: a user can use Cobalt (a user can also be a contact).

Organization

Contacts:

Create a list of your all stakeholders (employees, clients, etc.), to be able to easily notify them when needed.

*A contact is different than a user: a contact can only receive SMS and Text-to-Voice messages, but a contact doesn't have access to Cobalt.

Roles:

Manage users' accesses by defining roles into Cobalt (ex. admin, agent, responder, etc.). 

Groups:

Define groups into Cobalt (Security, Emergency, HR, Communications, Operations, etc.).

Addresses:

Create an address for each of your facilities. 

Tracking

Agents:

Create a list of all the employees that will be affected on field. 

Clients:

Create a list of clients which for your employees will do patrols (designed for physical security organizations).

Tags:

Build a visual path with tags.

Paths:

Design the paths for your security agents.

Strategies

Strategy Groups:

Categorize your strategies using Strategy Groups.

Team roles:

Use Team Roles to build your workflows, so you don't have to change your strategy every time that an employee quits the organization. By defining team roles into Cobalt (ex. captain, coordinator, etc.), you can attach tasks to those instead of a specific person. 

Questionnaires:

Create launch questionnaires templates.  

Settings

Exporting data:

Export your contacts on a cvs file. 

Parameters:

Customize your settings. 

Activity logs:

Follow your users' activity on Cobalt. 

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